StevieW
StevieW Dec 22, 17 11:28 AM

@makemoney18 you need to email support@profit.ly Sykes isn't gonna help.

huperauxano
1
huperauxano Dec 24, 17 11:00 PM

Same thing happened to me. Admin at Sykes wasn't able to help. Only thing I can think of is the password length - is your IB password longer than 8 characters? If so. change it and see if that helps.

makemoney18
makemoney18 Dec 25, 17 9:19 AM

That's unfortunate. I've tried smaller PW 8 characters or less, still get an error message when data trys to download. I've cancelled my subscription service as I see no point to have if I cant verify trades. Merry Christmas to all.

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